(1) The supervision and monitoring of  Service Centre may be pursued by the Ministry itself or the Ministry
may assign any of its subordinate body or staff to carry out such action.
(2) In case the Ministry assigns any of the subordinate body or  staff for the Supervision and Monitoring of Service Centre pursuant to  Sub-rule (1), such a body or staff shall submit the report to the Ministry.
(3) While conducting Supervision or monitoring pursuant to Sub-  rule (1), if any service Centre is found not following the standards as per  Rule-10 or not complying with the conditions as prescribed by the
Ministry, Ministry may give necessary instructions to the concerned  Service Centre to follow such standards or to comply with the  conditions.
(4) It shall be the duty of concerned Service Centre to follow the  instructions issued pursuant to Sub-rule (3).
(5) In case, any Service Centre is found not complying with the  instruction pursuant to Sub-rule (3), Ministry may cancel the permission  of such Service Centre.  Provided that, before cancelling the permission of the concerned
Service Centre it shall not be denied to submit its clarification.